We operate the website www.la-maison-chic.co.uk (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at sa***@la************.uk or by phone 08001337827.

These Legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”). You agree that by accessing the Services, you have read, understood, and agreed to be bound by all these legal terms.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these legal terms from time to time. It is your responsibility to periodically review these legal terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, than changes in any revised Legal terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old.

Our Services

The information provided when using Services is not intended for distribution to use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

User Registration

You may register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

Limitations Of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the services, even if we have been advised of the possibility of such damages.

Dispatch Policy

While we endeavour to maintain accurate inventory levels, the availability of all items shown is not guaranteed, and this electronic publication should not be construed as a definitive offer for sale. Unless otherwise specified, orders are typically dispatched within 15 working days from the date of confirmation. For large items requiring specialised delivery, customers will be contacted to arrange a delivery date, typically within 48 hours before (Monday to Friday, excluding bank holidays).

In the event that we are unable to fulfil your order within the standard 15 working days timeframe, you will be promptly notified via email with an estimated dispatch date. We are committed to fulfilling all orders within the delivery period outlined in the product description; however, unforeseen circumstances beyond our direct control may occasionally result in delays. These circumstances may include, but are not limited to, adverse weather conditions, technological disruptions, and significant increases in shipment volumes. International deliveries may also be subject to delays due to customs clearance procedures.

International Deliveries

We offer international delivery service on a quotation basis only. Customers wishing to arrange international shipping can request a quotation during the checkout process. We utilise reputable international couriers for the shipment of goods, with a typical delivery aim of 15-20 working days. Larger products destined for international addresses are typically shipped via pallet freight or sea freight, with delivery provided to the kerbside only. In certain instances, delivery to a designated sea port may offer a more cost-effective shipping solution.

Damage to Goods in Transit

Upon receipt of your delivery, it is imperative that you inspect all items for any signs of damage before acknowledging receipt with your signature. Should you be unable to conduct a thorough inspection at the time of delivery, you must indicate this on the delivery receipt by signing as “UNCHECKED” or “DAMAGED,” in accordance with the courier’s terms and conditions. Failure to do so with a clean signature may affect the validity of your transit insurance.

In the unfortunate event that goods are received damaged, you are required to notify us within 24 hours of the delivery time. Failure to report damage within this timeframe may invalidate your insurance coverage. To report damaged goods, please contact us via email at sa***@la************.uk or by telephone at 0800 133 7828.

For insurance claim purposes, photographic evidence of the damage will be required. Please ensure that clear photographs of the product and packaging are provided when submitting your claim.

Please note that all goods undergo thorough quality checks prior to dispatch to ensure they leave our premises in excellent condition. By proceeding with your purchase, you acknowledge and agree to the terms and conditions of our transit insurance policies. In cases where damage is reported and there is no indication on the delivery receipt or other evidence to suggest the damage occurred during transit, your insurance coverage may be invalidated by our insurers.

On Purchase of Goods you are agreeing to our Terms & Conditions of our transit insurance policies.

Prices and Tax

Unless explicitly stated otherwise, the price displayed for goods is inclusive of standard postage and packing charges for Mainland UK addresses on most products. Please note that larger furniture items being shipped to Scotland may be subject to an additional delivery surcharge of £30.00.

To ascertain the precise delivery cost for any product, or if you have any uncertainty regarding shipping charges, please contact our sales team at sa***@la************.uk for clarification prior to placing your order.

For orders destined for locations outside of UK Mainland, including non-UK mainland addresses, please contact us to obtain a specific delivery quotation, as these shipments will incur additional charges.

All prices quoted are inclusive of Value Added Tax (VAT). For orders being shipped outside the UK, the applicable VAT will be deducted from the total price. Customers should be aware that deliveries outside of the UK may be subject to import duties and taxes levied upon arrival of the goods. The recipient of the shipment will be solely responsible for the payment of any such import duties.

Cancellation and Returns

Right to Cancel: Customers have the statutory right to cancel their contract of sale, subject to the following conditions. Please be advised that a cancellation fee of 10% of the order value will be applied to cover costs incurred as a direct result of the cancellation.

Returns and Remedies: Customers may return the goods for a refund of the purchase price (excluding the delivery and return charges). A restocking fee of 10% of the returned goods’ value may be applied to returned items. The customer is responsible for the cost of returning the goods to us.

Return Arrangements: We can facilitate the return of goods via our delivery team at a pre-determined cost. Alternatively, customers may arrange their own return shipment. However, please note that we cannot accept liability for any damage incurred during return transit if the customer utilises their own transport method. For customer-arranged returns, we strongly recommend ensuring adequate insurance coverage is in place for the goods during transit.

Notification of Return: Prior to returning any goods, customers are required to notify us via email, detailing the intention to return the items and the reason for the return. This notification should be sent to our customer service email address.

Return Window and Condition: Returns will only be accepted if received within 14 days of the delivery date. To be eligible for a return, goods must be returned in their original packaging. If the original packaging is unavailable, returns may still be accepted, but will be subject to a 20% restocking fee based on the value of the goods.

Damaged Goods: Any damage to goods upon delivery must be reported on the day of delivery to ensure the validity of your transit insurance claim. Failure to report damage within 24hrs timeframe will invalidate the damage in transit cover.

Faulty or Unsatisfactory Goods: In the event that faulty goods are received or the quality is deemed unsatisfactory, we will endeavour to provide a replacement free of charge. Should a customer prefer to cancel the contract rather than receive a replacement, our standard returns policy, including the customer’s responsibility for delivery and return costs, will apply. If a replacement for a faulty product is not feasible, we will arrange for the return of the product and issue a full refund of the purchase price.

Colours And Sizes

Product Representation

We employ professional high-resolution photography to represent our products. While we strive to provide detailed and high-quality images, please be aware that the perceived colour of goods may exhibit slight variations from what is displayed on the website. These discrepancies can arise due to factors such as lighting conditions during photography, as well as the inherent limitations of individual browser software and monitor settings.

The images displayed online are intended for illustrative purposes only and should be considered a visual guide. Certain products may be shown with supplementary props, which are for presentation purposes and are not included in the purchase of the specified item.

Product Sizing

All product dimensions specified on the website are approximate. Due to the handcrafted nature of many of our products, actual sizes may vary by up to 2 centimetres larger or smaller than the stated measurements. We kindly request that customers take this potential variance into account when making measurements and deciding whether to purchase a particular product.

Intellectual Property  

We are the owner of all intellectual property rights in our Services, including all databases, functionality, photographs and graphics in the Services. You may only use the content on this Website as specifically allowed by us or our licensors. You agree not to (and not to help anyone else to) copy, reproduce, transmit, display, distribute, profit from, or create new works based on this content.

Confidentiality

All sensitive information, including credit card details, is securely stored and transmitted exclusively in encrypted format to ensure confidentiality. Customer data is treated with the utmost respect for privacy and is not disclosed to third parties, except where legally required. Our data handling practices are strictly compliant with the Data Protection Act.

To safeguard your personal information, we employ robust security measures, including storing your data on a secure server protected by a firewall. This infrastructure is designed to prevent unauthorised access and maintain the integrity of your data.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Company information

La Maison Chic is a registered UK company.