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Our customer service and warehouse team are still processing and delivering orders although the usual delivery timescale for orders are taking longer than usual. We are advising to allow an additional 3-5 working days to receive orders. Our couriers are working with precaution to deliver goods at a safe distance without close interaction and will not leave a parcel until they see someone has taken the parcel at the delivery point.
Below are the current expected delivery times and more infomation on how our delivery proccess has temporarily changed for some larger products;
Furniture Orders with Advertised Delivery Times Between 10-15 Working Days – All of our products are available (subject to stock availability) Our courier we use to deliver goods to room of choice have temporarily suspended their room of choice delivery option and only offer 1 man delivery to door step. We are still able to proccess most larger furniture orders but this will be delivered to door step only. Note: Scotland deliveries are only available on pallet due to stricter lockdown measures still in place. Delivery times are currently taking a little longer than usual. We estimate delivery times are currently about 15-20 working days for larger furniture items.
Smaller Products with Advertised Delivery times between 1-5 working days – Our express couriers are operating as normal and will deliver goods safely and make sure goods are taken by a consignee at the delivery point before leaving. No signature is required. We are needing more time to proccess these orders due to the way we have changed our warehouse operation. We expect all orders to take additional 3 working days.
We wish everyone to stay safe and well.