Terms & Conditions

 

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally delivered within 15 Working days.  All deliveries for large items are booked in 48 hrs before (Mon-Fri).  If we are unable to deliver your order within the stated 15 working days we will contact you via e-mail with an estimated dispatch date and offer you the option of cancelling the order.

 

International Deliveries

We offer international delivery service on quote basis only. You can request a quote on checkout. We use international couriers to deliver goods and usually aim to deliver in 15-20 working days. Larger products are delivered via pallet freight or sea freight service kerb side delivery only. We can also offer delivery to sea port which can sometime be more cost effective.

 

Damage to Goods in Transit

Goods received damaged MUST be reported within 24 hours of delivery. Your insurance cover will be INVALID after the 24 hour period from time of receipt of delivery. You can contact us via email sales@la-maison-chic.co.uk or call us on 0800 133 7828 to report damage. Photos will be required as evidence for insurance claim purposes.

All goods delivered MUST be checked on delivery before you sign for your goods. If for any reason you are unable to check your goods on delivery you MUST sign for as UNCHECKED or DAMAGED depending on the delivery terms of the courier. Your transit insurance cover might become invalidated if signed with a clean signature accepting you have inspected to goods and they have been received in satisfactory condition. If goods are received damaged and there is no evidence to prove that goods were damaged whilst in transit your insurance cover on your goods might become invalidated by our insurers. All goods are fully checked prior to dispatch. On Purchase of Goods you are agreeing to our Terms & conditions of our transit insurance policies.

 

Prices and Tax

The price shown for the goods Includes postage and packing unless specifically stated. The charges for postage and packing is Free to mainland UK on most products. Larger furniture pieces to Scotland may incur a £30.00 additional charge, if you are unsure about the delivery price of any product on our website please contact us at sales@la-maison-chic.co.uk to confirm delivery price of a product. if order is to non UK mainland please contact us for a delivery price as this will be subject to additional charges. Prices are inclusive of VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

 

Cancellation and Returns

If you are not satisfied with the goods you have a right to cancel the contract (please note. we hold the right to charge a 10% cancellation fee if an order is cancelled. This can occur if we have costs to cover due to the cancellation of the order). You can return the goods and receive either a refund for the amount of the goods minus costs of delivery or opt to receive alternative goods. (please note the customer is responsible for returning the goods at their own costs. We can arrange return via our own delivery team at a set cost to return goods. Alternatively the customer can arrange their own return arrangements but we will not take responsibility for damages upon return if using their selected method of transport. We strongly suggest if returning goods by the customers own method of transport to make sure appropriate insurance cover is in place for return of the goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why. Returns will only be accepted up to 14 days after delivery and have to be returned in their original packaging for us to accept return of goods, if for any reason you are unable to return goods in original packaging we will accept return of goods but minus 20% re-stocking fee of the value of the goods. if the item is damaged this has to be reported on day of delivery for insurance purposes, if not reported in time this will invalidate your damage in transit cover. If faulty goods have been received or you are not satisfied with the quality we will aim to replace the goods which we will exchange free of charge. If you wish to still cancel the contract of the sale and do not wish to have a replacement our returns policy will still apply & costings for delivery and return are responsible by the buyer. If for any reason we are unable to replace a faulty product we will arrange return of product and fully refund your payment.

 

Colours

The pictures of our items are taken with a professional high resolution camera to try and get the best quality pictures as possible.

Even though we do our best to offer detailed pictures please bear in mind colour of goods may vary slightly from that shown on the website due to lighting, limitations of browser software and monitors.

 

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. We store your personal data on a secure server behind a firewall.

 

Disclosure

We may disclose your personal information if we are required by law to do so.

 

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

 

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

 

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

 

Company information

La Maison Chic is a registered UK company.

 

Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
 
What do we do with your information?

If you choose to fill in a contact form on our website, we will store that information and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your explicit permission, we may send you emails about our products and other updates.
 
Consent

How do you get my consent?

When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@la-maison-chic.co.uk
 
Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

Cookies

Our site uses cookies to keep track of your shopping cart. If you want to opt-out of cookies. Opt-out by altering your web browser’s settings to reject cookies.

We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site & for Google Analytics. – Google Analytics is used to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.
 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
 

UnSubscribing

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us by visiting the Contact Page.

Manage your email Subscriptions.

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

Send an email to us by visiting the Contact Page.

 

GDPR compliance statement

La Maison Chic respects and complies with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:
 
Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
 
Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
 
Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
 
Right to be Forgotten

Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data (including telephone recordings) where you have requested this.
 
Data Portability

We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.
 
Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

 

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact sales@la-maison-chic.co.uk