Finance Information

About Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. They provide smooth payments to more than 200,000 online stores & that 85 million consumers worldwide have trusted Klarna to securely handle their payments.


Information about ‘pay in 3 interest-free instalments’ 

‘Pay in 3 interest-free instalments’ allows you to spread the cost of your purchase over 3 equal payments. Please bear in mind that the payment for each instalment will be automatically collected from the debit or credit card you entered at checkout.
Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later. You can monitor your payments’ schedule in the Klarna app.


Information about ‘Pay later in 30 days’ 

Once your order is confirmed, Klarna will email you with payment instructions within two days. You’ll then have 14 days after delivery of your order to decide if you are keeping the item. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in the Klarna app or by logging in to www.klarna.com/uk

Please note order will be dispatched only once payment has been received.

To use ‘Pay later in 30 days’ or ‘pay in 3 interest-free instalments’, you must be at least 18. While both payment options are widely promoted, ‘Pay later in 30 days’ and ‘pay in 3 interest-free instalments’ are subject to your financial circumstances. It’s worth noting that Klarna’s assessment will not affect your credit rating. Borrowing beyond your means could seriously affect your financial status though so please ensure you can afford to make your repayments on time by their due date.


Required information to make a purchase

If you want to purchase with Klarna you’ll need to provide your name, address and email address. For some orders, you may need to supply your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements, so it’s very important that you provide the correct details on checkout.


Information on collecting payments 

If you choose the option ‘pay in 3 interest-free instalments’, Klarna will automatically attempt to collect the payment for your ‘pay in 3 interest-free instalments’ purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. However, should this last payment attempt fail, Klarna will send you a statement for the full outstanding order amount which will become payable 15 days later. Klarna will notify you when a payment is due two days in advance of attempting to collect your payment, plus, you can always monitor the due date in Klarna app at your convenience.

If you choose the option ‘Pay in 30 days’, payment is due prior the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll send you a text or letter, too.

Your credit score will not be impacted by using Klarna’s ‘pay in 3 interest-free instalments’ or ‘Pay later in 30 days’ products, even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. Failure to make payment on time could result in your debt being passed to a debt collection agency, so please spend responsibly.


Credit Search

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor La Maison Chic runs credit searches against you that could impact your credit rating.


Payment before due date

To make payment before due date please go to the Klarna app or log in to Klarna.com/uk to make a payment.


Processing Refunds

Refunds will be issued back to the debit or credit card that was originally entered at checkout.


Availability

Although ‘Pay later in 3 interest-free instalments’ and ‘Pay later in 30 days’ are widely promoted, it is not always universally available. The ‘pay in 3 interest-free instalments’ and ‘Pay later in 30 days’ payment options are automatically generated by algorithms that are dependent upon several factors including your address details, cardholder details, amount of order, the online store, previous order history and item availability.


Extra Support 

For extra support, please visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.


Extra Information

Please spend responsibly. La Maison Chic acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). Klarna is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Payments will be made directly to Klarna and must be repaid in line with the relevant product terms. Pay Later products (Pay in 3 instalments and Pay in 30 days) are not regulated credit agreements and Klarna is not subject to supervision by the Financial Conduct Authority when it offers these products. Before you can use a Pay Later product, Klarna will perform a soft credit check – this initial search will not affect your credit rating and the check is not visible to other lenders. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by their due date.

Check out klarna.com to find out more.


How Much Can I Borrow?

  • 3 months 0% Interest FREE
  • 6 months 0% Interest FREE
  • 12 months 0% Interest FREE
  • Maximum Loan Amount Available up to £10,000

What Are The Requirements for Finance?

You must be over 18 years old and a permanent UK resident with 3 years address history. You must have a UK bank account capable of accepting direct debits.

The goods must be delivered to your home address and the deposit must be paid using a credit or debit card.


Do I Need To Pay A Deposit?

Yes. If your credit application is accepted, you will be required to pay a minimum 10% deposit, using a credit or debit card. The amount of the deposit is displayed in the credit summary throughout the credit application and on the credit agreement itself.


How Long Does It Take To Apply?

The online application takes a few minutes to complete and a decision is made and processed instantly to complete the transaction.


How Long Before I Have To Start Repayments?

Klarna Finance will write to you to confirm the date that your repayments will commence. The first payment is typically due 30 days following the date of delivery of your order.


How Are Monthly Payments Taken?

Monthly repayments will be taken via direct debit from your bank account. Klarna Finance will inform you of the date that your repayments will commence.


Which Products are Available on Finance?

Any products listed on this website are eligible for finance.


Can I Pay Off The Fixed Term Loan Early?

Yes, you have the right to repay all or part of the credit early at any time – you should contact Klarna Finance for details by phone (0808 189 3333) or login to the user portal.


Are There Any Other Charges?

If you fail to pay any amount you owe under the Credit Agreement by the date it is due, Klarna Finance may charge you interest on that amount, they may also levy additional fees – details of these can be found in the credit agreement.


Standard Information and Regulatory Status of Klarna Finance

Klarna Bank AB (publ) is regulated by the Swedish Financial Supervisory Authority (SFSA). Since Klarna has its banking license in Sweden, the SFSA is Klarna’s regulator. However, as we are passporting our banking license into the UK, we are also required to comply with a number of relevant Financial Conduct Authority (FCA) rules, as detailed in the FCA Handbook.


How Do I Ask A Question About The Credit Agreement?

If you have a question, require further information or if there is anything you do not understand regarding the credit agreement, please call Klarna Finance on 0808 189 3333.


Can I Cancel The Credit Agreement?

You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which the agreement is made or, if later, the date on which we will tell you that we have signed the agreement). If you wish to withdraw you must give the Close Brothers Retail Finance notice in writing or by telephone or email. Please note that if you do give notice of withdrawal, you must repay the full amount of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. If you want to settle the loan after the 14 day cooling off period, you may do so but you will also have to pay interest accrued from the date the agreement was made until the date you repay it. You can pay for your purchases by simply logging in here and make a secure payment with either a debit or credit card.

Payment information is processed securely by Klarna. All transactions take place via secure connections, protected with the latest industry standard security protocols. Payments cannot be made by telephone or bank transfer.

Klarna Contact Information

Telephone: 0808 189 3333
Email: customer@klarna.co.uk