Our customer service and warehouse team are still processing and delivering orders although the usual delivery timescale for next day orders are taking longer than usual. We are advising to allow up to 3 working days to receive next working day orders. Our couriers are working with precaution to deliver goods at a safe distance without close interaction and will not leave a parcel until they see someone has taken the parcel at the delivery point.
Below are the current expected delivery times and more infomation on how our delivery proccess has temporarily changed for some larger products;
Furniture Orders with Advertised Delivery Times Between 10-15 Working Days – Our couriers we use to deliver goods to room of choice have temporarily suspended their operations until further notice. We are still able to proccess larger furniture orders but we will only be able to offer pallet delivery to kerb side only. Some large items would need 2 person lift to remove from pallet and take in to the property. Due to the restrictions with couriers the drivers will not be able to assist on removing the goods from the pallet or taking the pallet away after delivery. We are able to offer this service as a day specified delivery mon-fri.
Smaller Products with Advertised Delivery times between 1-5 working days – Our express couriers are operating as normal and will deliver goods safely and make sure goods are taken by a consignee at the delivery point before leaving. No signature is required. We are needing more time to proccess these orders due to the way we have changed our warehouse operation but we expect all next day orders delivered within 1-3 working days.
We wish everyone to stay safe and well.
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